At HUI MIN SU LLC, we want you to be completely satisfied with your premium electronics. Whether you purchased a Home Audio System, Home Projector, Over-Ear Headphones, or Wireless Bluetooth Earbuds, we stand behind the quality of our products.
If you are not entirely happy with your purchase, we are here to help. Please read our comprehensive Return & Refund Policy below to understand your options and the step-by-step process.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original premium packaging.
- You will also need the receipt, order number, or proof of purchase.
2. Non-Returnable Items & Exceptions
To maintain hygiene and operational standards, certain situations are exempt from a full refund:
- Hygiene Sensitive Gear: Wireless Bluetooth Earbuds that have been unsealed and inserted into ears cannot be returned unless they are defective upon arrival.
- Damaged Items: Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Time Exceeded: Any item that is returned more than 30 days after delivery.
3. Return Shipping Fees
- Defective or Wrong Items (Our Responsibility): If your Home Projector or Audio System arrives damaged, defective, or if we sent the wrong product, HUI MIN SU LLC will cover 100% of the return shipping costs and provide a prepaid shipping label.
- Change of Mind (Customer Responsibility): If you wish to return a product due to personal preference (e.g., color preference, changed your mind), the customer will be responsible for paying the actual return shipping costs.
4. Step-by-Step Return Process
To initiate a return, please follow these simple steps to ensure a smooth transaction:
- Submit a Request: Email our customer support team at shop@assetassert.com with your Order Number (e.g., #1001) and the reason for the return. If the product is defective, please attach clear photos or a short video.
- Receive Authorization: If your return is accepted, we will send you a Return Merchandise Authorization (RMA) number and the specific return warehouse shipping address. (Note: Items sent back to us without first requesting a return will not be accepted).
- Pack and Ship: Securely pack the electronics in their original box. Drop off the package at your local carrier (USPS, FedEx, or UPS) and send us the tracking number.
5. Refunds & Processing Time
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit Card, PayPal, Shop Pay, etc.).
- Processing Time: Please allow 5–7 business days for your bank or credit card company to process and post the refund to your account.
6. Exchanges (Find Your Perfect Fit)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This is especially recommended if you want to quickly switch between different styles of our Over-Ear Headphones or Bluetooth Earbuds.
7. Contact Us
If you have any questions or need direct assistance with a pending return, please reach out to our dedicated support team:
- Company Name: HUI MIN SU LLC
- Founder: HUI MIN SU
- Mailing Address: 200 N Vermont Ave, Los Angeles, CA 90004, United States
- Customer Support Email: shop@assetassert.com